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February 6, 2020

Becoming Patient Centered: Lourdes Success Story

Jenna Shelton, Practice Transformation Navigator

GCACH would like to highlight the work of Lourdes Family Practice and Lourdes Internal Medicine. In December 2019, Lourdes completed their first year of Practice Transformation. Throughout the year, Lourdes has been steadfast in accomplishing its Practice Transformation goals while also merging with LifePoint. Many of the goals for Practice Transformation require a Nurse Navigator, which was a new position for Lourdes, and in October 2019, Lourdes hired Myrna Ridenour to fill that position. During Myrna's time at Lourdes, she has provided care management for patients, partnered with their Medical Director Dr. Taylor to engage providers, and worked with staff to refine workflows and collect necessary data. As the year ended and Quarter 4 reporting became due, Lourdes was able to produce data that validated the hard work that has been done all year. GCACH would like to commend Lourdes for their progress and consistency through the Practice Transformation process.